Missing a bit more guided support during onboarding
Reflecting on the training and onboarding, I found myself navigating much of the setup alone rather than following a fully comprehensive guide. While the introductory materials covered the basics, the leap to using the dialer and managing the database features was something I had to figure out mostly on my own. I wish there had been more detailed, stepwise instructions or interactive sessions that walked through more complex workflow scenarios. The automatic updates kept things fresh but sometimes introduced changes without enough explanation, which added to my uncertainty. Still, the general layout of the software is intuitive enough that with persistence I made progress. It would have been helpful if more immediate telephonic support was available during the initial days, rather than relying mainly on email or forums. So overall, I appreciated the foundation provided, but felt compelled to fill in significant blanks to reach a comfortable working rhythm.