Missing a bit more follow-up after initial onboarding
Over the days following the initial training, I observed that while the onboarding process covered the basic essentials of using the WFHI software, there was a void in continuous updates or follow-ups that would have helped refine daily usage. The first day walking through the dialer and database features was okay, but issues popped up frequently and weren’t always addressed promptly in later sessions or materials. I’ve shared this feedback before, as it seems like the training ends at setup, leaving users to figure out ongoing problems without a dedicated roadmap. Minor glitches remained unsolved and desk support wasn’t always proactive in pointing out workarounds or hidden tools that could make tasks easier. Overall, the training met the initial requirements but fell a little short of providing sustained guidance for daily operational excellence. A better refresher or occasional check-ins would have been welcome.