Missing a bit in handling glitches before purchase
Hey mate, gotta be honest here, the pre-purchase sales side was mostly smooth but there was this one time when I was going through the onboarding process and hit a snag with the sign-up procedure. I messaged support right away and they responded which was cool, but the explanation was a bit long-winded and took a couple of back and forths to get the real fix. Wish they'd had a simpler way to explain or a quicker fix because it stalled me a bit. Also, the invoicing details were okay but I did want some more clarity on the payment steps before buying, you know just the basics so you’re not guessing. The training videos were decent though, laid out fairly well from what I saw. I’m pretty chill about tech stuff but felt this could be smoother. So yeah, if you’re going in knowing things might not be perfect but support will help eventually, it’s doable. But zero hassle would be nicer, right? Just seems like a small thing could improve how they handle dropping the ball in the sales process.