Missed timely support during the onboarding process
I decided to try out the training and onboarding offered because I expected responsive support given some reviews I’d read. What really stood out to me was how slow the response times turned out to be in practice. Compared with other software training programs I've used before, where queries were answered within hours if not minutes, here I found myself waiting much longer for any telephonic assistance or clarifications. The sessions themselves were mostly okay but lacked depth in certain critical areas, which I could have perhaps managed better if follow-up support was quicker. The automatic updates were fine and did not disrupt anything, I’ll give credit for that. However, when I hit obstacles during setup or database configuration, I felt the support didn’t meet my expectations for timely intervention. In contrast, I had hoped for a smoother experience where any confusion or issues could be addressed promptly, to keep workflows moving. Overall, while the content shows potential, the responsiveness gap on the human side was notably missing in my experience.