Missed the reliability I used to have with other support
I thought WFHI’s support and communication might be a big help, but honestly, it wasn’t quite what I expected. Compared to the tools I’ve used before, their telephonic support felt less consistent and sometimes slower to respond. I wasn’t sure if it was just my case or a general issue. The process to get through the onboarding and setup felt more drawn out than I hoped, and there were moments I thought extra clarity was missing in their explanations. It seemed like they had some good features in the software and training, but the way the human side of support worked did not match my previous experiences where issues were handled quicker and with more detailed guidance. I kept wondering if I was missing something or if there was a better way to access help that I had not found yet. Overall, while the platform promised a lot, the communication gaps made me hesitate about how smooth my ongoing use would be. I wish there had been more immediate and thorough assistance during key moments in my early use of the software.