Missed the mark on matching work hours
I went through the sign-up and onboarding process expecting that the hours set up for my remote workflows would fit my actual working schedule, especially since they emphasize flexibility. However, it felt like something was missing from the approach. The software didn't really accommodate the variable hours I keep during the week. When I tried to use the calling tools and dialer, the sessions often fell outside the typical hours the system was designed for, causing a lot of confusion. The database feature is fine, and automatic updates came promptly without issues, but the core setup didn't really let me align the work time properly. On the telephonic support side, they were polite but couldn't suggest an immediate fix for the hours mismatch. The invoicing and payment process was straightforward, which I appreciated, but it didn't compensate for the poor fit of the hours. Overall, despite some functional features working okay, the missing flexibility in scheduling hours meant it wasn't the right tool for my specific workflow needs.