Missed the mark on handling slip-ups
Hey, so honestly the onboarding and training were kind of meh when it came to handling things going wrong. Like, I was going through the setup and hit a snag where my calls weren't connecting through the dialer properly. I looked back through the training material and support options, but there wasn’t much on troubleshooting that specific issue. I messaged support and while they replied, it took longer than I hoped, and the instructions weren't super clear for fixing the problem myself. It felt like once you’re past the basic setup, if something unexpected happens, they don’t really guide you well. The automatic updates changed a few settings in the database feature without warning and I had to figure out the impact on my workflow with no help. Honestly, I wish the onboarding process included ways to handle typical errors and that training was a bit more interactive or responsive when things go wrong. It’s not all bad though—sign-up and login were smooth and straightforward, so that part was fine. Just after that, support when something’s wrong definitely could have been better set up for this kind of thing.