Missed the depth I expected in training
I was expecting the training and onboarding to cover more of the practical use cases I deal with daily, but I felt it only scratched the surface in many aspects. The sessions were okay in introducing the software basics and explaining the payment process, but when it came to integrating the calling tools with our existing database, I found the instructions lacking details. Also, the step-by-step flow promised in the initial sign-up wasn't as thorough as I had hoped, and I had to look for additional resources elsewhere. The automatic updates were fine and didn't disrupt my work, and the telephonic support line was generally helpful when I called with questions, so I can't fault those parts. However, the overall onboarding did not equip me fully for efficient use, especially since I expected more customized training related to remote workflows. Despite spending time on the platform, I still feel unprepared to use all its features optimally. The invoicing process was clear enough, but it didn’t compensate for the missing depth in the main training modules. I wish they had tailored the training better to the various skill levels of users, as it currently feels too generic. Because of this, the software's potential hasn't been fully unlocked for me, and I’m left searching for guidance beyond what was provided. It did part of the job but not enough of it for my needs.