Missed that personal touch in ongoing support
While support was generally prompt during my very first contact, subsequent interactions felt less attentive and lacked the personal touch I was hoping for. The telephonic support line was available, but some of the responses seemed templated rather than tailored to my specific issues, which left me somewhat frustrated on a few occasions. Day-to-day technical queries, especially around the dialer features and database usage, sometimes took longer than expected to get resolved. I will admit, though, that the software updates happened automatically and without disruption, which was a positive aspect. The sign-up and payment process was reasonably smooth, making access to training and tools easier to start with. However, I believe the support experience could be improved by having more consistent, personalized help during regular usage.