Missed proper troubleshooting paths during errors
The training and onboarding process was generally adequate, but what I felt was missing was a clear, step-by-step troubleshooting guide for when things went wrong. During one onboarding session, an issue in the dialer tool occurred, and the instruction did not provide enough detail on what to do in that scenario. Automatic updates occasionally caused unexpected changes which added to my confusion, and the training didn't prepare me fully for how to handle these. I found telephonic support reachable, but sometimes their solutions were generic and did not address the underlying problem, leaving me hanging. The sign-up and invoicing systems worked fine and were straightforward, so I can say those parts were functioning as expected. However, when it came to the training handling real errors or hiccups, it lacked depth or contingency plans to guide me through the challenges effectively. I expected more direct aids or resources for such situations, which would have made the entire onboarding feel more secure and supported. Without that, the process felt incomplete whenever there was a problem.