Missed ongoing training specifics I needed
After the initial onboarding, I found the day-to-day experience with the training materials a bit lacking for my needs. The setup had been quite basic and the early instructions were okay, but once I got into actually using the software over several days, I realized there were gaps in detailed guidance. For instance, the nuances of using the dialer efficiently or leveraging the database features were not covered enough to work independently. The automatic updates sometimes changed interface elements without clear notices or fresh training inputs, which threw me off. Although the support team was generally reachable by phone, their answers often felt too general and didn’t fully address my specific challenges. The sign-up process and payment were fine, and I have to say the initial onboarding steps were smooth, but the daily usability and ongoing help was where I felt let down. I expected more tailored help that would adapt as I progressed rather than a one-time info dump. So, while it’s not all bad, I found the training and support insufficient for consistent, confident use over time.