Missed guidance means I’ll need help again
The training and onboarding sessions covered many basics, but there were critical elements left unclear that I had to figure out on my own or seek help for later. The instructions lacked depth in some areas, especially in setting up calls through the dialer and managing the database effectively. While the sign-up and invoicing process was handled smoothly, the real challenge was software navigation after initial training. I found myself lacking confidence in some features and realized that next time I’ll likely need telephonic support again to clarify those parts I didn’t understand fully. The onboarding flow felt rushed at times and did not provide opportunities to ask questions in a detailed way. Automatic updates also changed some interfaces without notifications, which surprised me. In summary, I appreciated some aspects like the billing clarity and payment steps, but next time, I am sure I will require more help with technical aspects and training to feel fully comfortable using the product independently.