Missed daily guidance made a difference to me
Signing up and initial onboarding went okay, but over the days after that, I found the daily engagement lacking in what I needed. The sales and pre-purchase interactions provided enough information to get started, but the ongoing communication wasn’t quite there. I was hoping for more routine check-ins or fresh tips on how to use the calling tools and database features effectively day to day. Instead, I had to mostly figure those out myself or rely on the training materials alone. While the software’s automatic updates were a positive point that kept things current, the absence of steady guidance meant progress felt slower than expected. Telephonic support was available, but often felt booked or slow to respond. Additionally, the payment process was clear but not particularly proactive in offering assistance if I had questions. Overall, I think I missed a bit of consistent, supportive contact after initial purchase that would have made the routine use easier for me.