Missed clearer pricing details
So I was trying to figure out exactly what software features I’d get with the plan I wanted, but it wasn’t super straightforward. They had a decent website with training info, and the sign-up was okay, not too complicated. But I felt that the invoicing and payment process lacked some clarity about how recurring it was or the timing on billing cycles. It seemed like the support was reachable if I needed help, which was reassuring. On the other hand, when checking around for details on the calling tools and dialer specifics, the info wasn’t as comprehensive as I’d hoped. I want to be sure these features match my workflow before fully committing. The automatic updates sounded useful, but I wasn’t clear if they required manual approval. Overall, I got the basics, but some deeper details were missing which made me a bit hesitant. I guess with a bit more info on access and database functions upfront, the pre-purchase phase would have felt smoother and less back-and-forth.