Missed clearer info before buying, could improve
So I was checking out the WFHI services and software, trying to figure out if it fits what I need for my remote workflows. Initially, the sign-up process was smooth and pretty quick, and I really liked how the database feature promised to link all my contacts well. But then I hit a snag when I had some questions about pricing and ongoing invoicing—there wasn’t a clear or immediate answer available on the website or from the reps. I did manage to get through on a call, which helped a lot, but it felt like I was going around in circles a bit trying to get all the info I wanted before committing. Training sessions were good though, and the dialer worked well during the trial period. Automatic updates happened without me needing to intervene, which was definitely a positive. When support did engage, they were helpful but I wish my initial concerns were addressed more transparently upfront so I wouldn’t have felt so unsure for a while. So far, it’s been a solid experience overall, but the lack of upfront clarity on the business side made me hesitate a bit. That said, I’d probably use it again because the software does deliver what I’m looking for in managing calls and databases, but an easier onboarding info pack would really improve the whole package. So yeah, there’s potential but also room for more upfront clarity.