Missed clear backup plan when issues came up during onboarding
During the onboarding process, I hit a snag when the automatic update caused a mismatch in how the database synced with the calling dialer. The training team was helpful in attempting to sort it out, but after a couple of tries, it became obvious that the usual fixes wouldn’t cut it immediately. What I thought was missing was a clear backup or contingency plan during those moments. They could have provided a temporary workaround or more detailed guidance on how to proceed until the next update. Besides that one moment, the rest of the onboarding experience was pretty decent, and I appreciated how smoothly invoicing and payments were handled. Still, the lack of an explicit alternative when things went wrong made me feel a little stuck and less confident at that time. It helped eventually, but a little more foresight or communication there would have boosted my comfort during the rough patch.