Missed a quick heads-up step during support
I liked how you organized the support process, with clear steps so I wasn’t lost or unsure what to expect next. The dialing tool worked well and it was easy enough to follow the prompts that came after sign-up. But there was one moment when I really needed a quick troubleshooting guide or checklist sent by support, which would have saved me some back-and-forth on the phone. Instead, I was waiting for answers a little longer because that quick recap or tips guide wasn’t offered automatically at that point. Despite that, telephonic assistance was responsive and helpful overall once we connected. I guess what was really missing was that proactive quick info package the moment I got stuck. If you add that, the whole support experience will be that much smoother for me and others in the future.