Missed a clear and timely response at a crucial moment
My experience with the training and onboarding via WFHI started off looking promising since the initial sessions were scheduled quickly after signing up. However, once I reached the stage where I had more detailed questions about syncing my database with the dialer tools, I ran into problems. One time, I waited for several hours after a checklist submission before getting any feedback, which left me unsure how to proceed. The telephonic support while generally reachable often felt a bit generic and slow to address specific needs. During that waiting period, I felt stuck and unable to fully test out some features because the instructions weren't clear, and I didn't receive the promised follow-ups. On a positive note, the invoicing and payment portion was handled without any confusion, which was a relief amidst the uncertainty. I also noticed that automatic updates didn’t disrupt my ongoing workflow, so I can appreciate that aspect. But the biggest miss was definitely with more responsive, detailed communication during the training that I was expecting.