1 out of 51 of 5Unverified experienceBilling and payments
Mismatch with my expectations on billing terms
The billing and payments process did not match what I was expecting beforehand. There was confusion about charges and when payments were due, which was frustrating. The invoice details seemed unclear and inconsistent with what I thought I would receive. I found the labels on the payment page confusing and not straightforward, which caused unnecessary delays. Sign-up was not the issue, but the payment section definitely did not meet my expectations. This left me disappointed because I wanted a transparent and simple system. Unfortunately, it felt like I was left to figure out unclear instructions and invoices alone, which I was not happy about.