Mismatch between expectations and reality in pre-purchase info

Mismatch between expectations and reality in pre-purchase info

I had expected the software demo and onboarding flow to be more transparent about the limitations of the calling tools, but in reality, several features didn’t match my understanding from the pre-purchase descriptions. The database integration also felt less intuitive than I anticipated, which slowed me down more than expected. While the invoicing process was straightforward, the overall experience felt not quite aligned with my initial hopes. What stood out to me most was how the dialer failed to update automatically sometimes, which was frustrating since it contradicted the sales pitch. I was warm to the idea but restrained because of how things actually turned out.