Misleading sales moment ruined the first impression
I had certain expectations before purchasing the software, mainly about how easy it would be to get started with remote workflows. However, one moment in particular stuck out: during the sales call, they promised a very guided onboarding experience, but in reality, it felt quite barebones. The demo did not reflect the actual difficulties I faced with the dialer and database setup later. Beyond that, I can't say much is clear because even after trying for days, I found the training materials insufficient to get past the initial hurdles. It was frustrating that what was shown beforehand gave a very different impression of ease. Overall, this mismatch left me doubtful about continuing with their services, as I hadn't expected to struggle this much from the outset.