Misleading labels; expected clear info, got confusion
I expected clear and straightforward information about what I was signing up for, but the labels and wording on the sign-up pages were confusing. Terms used made it unclear what exactly the software included, and some options were not explained properly. The payment process also felt cluttered, with invoices that seemed generic rather than specific to what I chose. I anticipated a simpler, more transparent presentation to help me make a quick decision. Instead, I spent extra time stressing over details that should have been clear from the start. There was no clear indication of whether the dialer had limits or if training hours needed separate booking. This lack of clarity made me doubt whether the software fit my needs. Overall, I found the pre-purchase experience frustrating and disappointing due to unclear terminology and insufficient guidance. I expected a more intuitive process that matched the promises made in their marketing materials, but it certainly didn’t deliver that.