Misleading and unclear information about the purchase
I must say, the clarity provided before purchase was extremely disappointing. At no point during the sales process were the technical details of the software fully explained, nor were the exact steps for onboarding made clear. The information about invoicing and payment methods was vague, leading to unnecessary confusion. I found myself struggling to figure out what the actual benefits of the software were and how long the setup would take. There was little to no guidance on how the calling tools or database management worked, and I was left with too many unanswered questions. This lack of transparent communication reflects poorly on the service. I expected a clearer explanation at the pre-purchase stage, which would have helped me make an informed decision. Instead, I felt misled and unsure about what I was signing up for. Overall, this experience has been frustrating and I would advise potential customers to be cautious and demand more detailed information before proceeding with WFHI.