Minor setup good but ongoing issues continue
The initial software installation and sign-up worked fine without much hassle, which I appreciate. The invoicing and payment sections were fairly straightforward to access, so at least the one-off setup met my expectations. However, ongoing maintenance of calling tools and managing the database felt clunky and didn’t really match what I was hoping for. The dialer's integration required manual inputs regularly, and automatic updates sometimes caused unexpected glitches instead of smoothing things out. It made the day-to-day use less efficient than it could have been. Telephonic support could assist occasionally, but the recurring need to fix ongoing issues was frustrating. Overall, the setup process did its job, but the continuous operational challenges highlighted gaps in the software's ability to deliver a seamless user experience over time. I was left hoping the system would evolve to reduce repetitive tasks and bugs, but for now, it feels like the one clear positive is just the initial sign-up stage.