Mila jula experience, thak gaya hoon bataate bataate
Jab software mein koi problem aayi, toh support se baat ki, par kaafi baar lagta tha ki wahi baat baar baar repeat karni pad rahi hai. Pehla interaction thoda hopeful tha, ki shayad jaldi solution milega, par uske baad process dheere dheere lamba chala gaya. Dialer issue tha jisse calls theek se connect nahi ho raha tha, aur database sync mein delay hone laga, to maine telephonic support ko baar baar call kiya. Har baar unhe situation samjhani padti thi, lekin quick resolution nahi mila. Automatic updates ne kabhi kabhi kuch naye bugs la diye, jo thoda frustrating tha. Payment aur invoicing process theek tha, par support jab tak problem theek na karta, tab tak thakaan hone lagti. Overall feel yeh tha ki poora system thoda heavy load me jaise chal raha tha, aur patience ka test leta raha. Bahut baar train kiya support ko situation samjhane ke liye, par lagta hai ki wo bhi zaada nahi kar sakte. Kuch achha tha, kuch nahi, bas tedious sa process tha yeh pura.