Might use it again but with tempered expectations
Compared to other software platforms I have tried before, WFHI's offering was somewhat different in terms of both features and user experience. The sign-up and invoicing process was more straightforward here than I expected, which I appreciated as it saved time and removed confusion in the early days. However, when it came to the actual calling tools and dialer, I found that it was not always consistent in performance across different devices I used. Some features worked well and integrated smoothly with my workflow, especially the database access that allowed quick retrieval of client records, which was a big plus. On the downside, I felt that the automatic updates sometimes disrupted ongoing sessions, which was frustrating. The telephonic support team was warm and answered questions, although resolution was not immediate, more effort was needed on my part. Taking everything into account, I might consider using WFHI software again when I need reliable access to remote workflows, but I will do so knowing that the experience can be mixed and requires some adaptability.