Might use it again but not sure it beats the old system
I had been using a different software for remote workflow before trying this one, so I could compare. The sign-up process with WFHI was smoother in some respects, especially the invoicing and accessing the training materials which was straightforward and prompt. However, I found some aspects like the dialer tools and database interface less intuitive compared to my previous software, which meant spending extra time during onboarding. The telephonic support was polite and professional but sometimes the availability hours did not align well with when I was working, so responses took longer than I liked. Automatic updates worked reliably but occasionally changed features that required me to revisit training sections. Reflecting on this mixed experience, while I wouldn't rule out buying from them again, I would want to be sure that the benefits outweigh the additional learning curve and alignment issues with my normal working hours before committing again.