Might suit some but not others, depends on needs
Compared to the onboarding tools I had used before, this one had its strengths and weaknesses. I often relied on a different system that offered a more visual setup flow, which felt easier in the moment of signing up and starting training. Here, I remember being specifically challenged by how the database feature organized contacts — it took a bit more time to learn the editing and tagging aspects than I had expected from previous software. However, the dialer’s automatic calling list updates were a noticeable improvement over what I’d tried before, and the telephonic support was helpful even if the wait times varied. The onboarding videos seemed a bit generic overall, but I did catch one useful tip that wasn’t included in older tools. So, for users who like a hands-on and flexible calling workflow, this could work well. On the flip side, if you need very guided and visual steps through training, this might be less ideal.