Might not work for those wanting fully guided training
I wouldn’t recommend the training and onboarding if you expect everything spoon-fed to you. I found myself having to figure out significant portions of the workflow on my own, especially around the database feature and setting up the calling tools. The initial documentation helped but wasn’t always enough to prevent confusion. While some aspects like automatic updates were straightforward and didn’t require much effort, most of the telephonic support steps needed trial and error to understand how to use effectively. If you are someone comfortable with self-learning and exploring software independently, this might work, but if you prefer step-by-step, hands-on guidance all the way through, this probably isn’t for you. I felt that the onboarding was quite light on direct training and more implied you’d spend hours experimenting to get it right. For anyone expecting a fully guided experience, I’d say look elsewhere or be ready to invest a lot of your own effort.