Might not use the same sales process again soon
The sales and pre-purchase process with this software was serviceable but not something I feel compelled to repeat soon. While the sign-up was straightforward and invoicing followed promptly, the lead-up was a bit more drawn out than I expected. Conversations before purchasing required a degree of back and forth and sometimes felt vague about what training would exactly entail. During onboarding, some steps were handled well but others seemed rushed or unclear, leaving me uncertain if I was fully prepared for the calling tools or database modules. Support was present, yet I had to reach out a few times for clarifications that could have been shared earlier. The payment flow itself did not pose problems, but the overall pace lacked the smoothness I hoped for in this kind of service. Given this experience, I think I would likely approach sign-up differently if I try to use their offerings again; possibly by seeking more detailed information upfront. It’s not that the process was bad, but it didn’t inspire a strong feeling of confidence that I’d want to go through all of it the same way again soon.