Might not suit those looking for very clear labels
I found the telephonic support polite but the wording and labels in the software itself were somewhat confusing for me. The dialer feature was easy enough to start using, but some of the icons and database terms felt alien and could have used clearer explanations. On the other hand, the onboarding process was somewhat helpful at explaining the basics and the billing process was straightforward. Still, I think this setup will only suit users who are comfortable exploring and figuring things out independently. The jargon and interface might put off those who prefer more intuitive or plainly-labelled tools. I wish the training had covered the nuances in more detail, instead of assuming prior knowledge. While I did eventually understand how to use the calling tools and database, the feeling lingered that the interface was targeted more at experienced users. Support was friendly but didn’t clarify some of these confusing terms either.