Might not suit if you want quick responses
My experience with the sales and pre-purchase support left me wondering about who exactly this service would suit best. Early on, I attempted to clarify some details about how the software integrates with remote workflows, but the responses were sporadic and slow. A particular instance stands out where I needed a quick resolution about invoice adjustments but was stuck waiting on a callback that never happened within the expected timeframe. The rest of the time, the communication felt vague, lacking promptness or depth, which made it hard to feel comfortable moving forward. I acknowledge that once I gained access to the software, some automatic updates and general features worked fine enough, and those parts aligned well with what was described on the site. However, the initial engagement process didn't instill confidence. If you're someone who prefers fast, continuous interaction or quick clarifications before deciding, this may not be the best fit. On the other hand, if you are patient with some lag in support and can navigate the invoicing and sign-up flows mostly independently, you might still manage to get something out of it despite the slow responsiveness. For me, the lack of consistent contact left the strongest impression—unfortunately not a positive one.