Might go through the process again but with a bit of hesitation
Reflecting on the sales and pre-purchase experience with WFHI, I find myself uncertain if I would repeat it the same way. The sign-up was relatively straightforward, and I was glad the invoicing process was transparent, which isn’t always the case with such software providers. However, I encountered moments where I felt I might have benefitted from more guidance, particularly when trying to understand the database setup and dialing tools. Although the automatic updates appeared helpful, I wondered if these might complicate things further without proper walkthroughs. The telephonic support was somewhat helpful but sometimes slow, leaving me to figure out things on my own. This has me questioning if for the next time, I would want additional training or assistance at hand to avoid confusion. That said, the process was not bad enough to discourage me completely; it just left me feeling that without support, the full use of the software might be challenging. So yes, I might do it again, but I would probably prepare differently or ask for more help upfront compared to this time. The overall experience showed potential but also gaps that I think should be addressed for smoother future engagement.