Might Frustrate Those Who Need Quick Answers
My experience with their support was somewhat frustrating chiefly due to the amount of repetition and waiting involved. Initially, I called them to clarify issues with the dialer, but after explaining my problem, I had to repeat it several times to different agents. Each time, there seemed to be some delay in transferring my call, which increased wait times. The inconsistent info between agents didn’t help either, making me doubt if they fully understood the software’s tools. Eventually, one agent provided some useful guidance, so I’ll grant that their knowledge was adequate. However, for someone needing prompt and clear assistance, this might be quite unsuitable. If you prefer quick, to-the-point solutions with minimal hold times, this support approach may feel too slow or repetitive. For me, the experience felt more drawn out than necessary, which diminished my confidence initially in the overall support system.