Met my expectations mostly, though the activation step stood out
The overall sales and pre-purchase experience matched what I was expecting based on their website and initial communications. Signing up was straightforward and the invoicing process worked as it should with clear instructions given. The database feature was promised and it was present, fitting well within my workflow assumptions. Also, the automatic updates kept the software stable without any noticeable interruptions, which was good. However, what stood out to me was the activation step after payment - it was a bit slower than I imagined and took some extra time before I could fully access the calling tools and dialer. This wasn’t a deal breaker, but it did make me pause since I had expected quicker access immediately after signing up. Telephonic support was responsive which reassured me during this time. Once I was onboarded, training provided a solid introduction. Overall, I was satisfied with the process and feel the one delayed moment is something they could polish to improve the flow further.