Met most expectations but some workflow parts surprised me
I expected the sales and purchase process to be straightforward, and for the most part, it was. The sign-up was smooth with clear invoicing presented upfront, which I appreciated. As I moved through onboarding, the training matched what I thought it would include, such as detailed tutorials on using the dialer and the database feature. However, one thing that caught me off guard was the automatic updates applying without explicit prompts. I suppose this was intended to ensure smooth functioning, but I wasn’t quite ready for those changes mid-use and had to adapt quickly. The telephonic support was helpful, and I liked that calling tools were responsive during my testing week. Payment processing and invoice generation were also easier than I expected with minimal manual input. While the general flow matched my expectations, that aspect of software update timing stood out as unusual. Still, I think overall, the system lived up to what I read beforehand except for that particular detail.