Met expectations overall but missed a bit more detail
Before purchasing, I had an idea of what the software and training would offer, based on their online info. I expected a comprehensive onboarding that would walk me through every single feature, especially related to the dialer and database management. What I got was fairly similar but less detailed than anticipated. The training sessions were solid and helped me understand the basics well, plus I liked how the automatic updates kept things running smoothly without much fuss. On the other hand, the sales process gave me enough time to think but wasn’t very proactive in guiding me through potential challenges, so some of the setup steps required trial and error from my side. Invoicing and payment went without hitches, which aligned with expectations. Overall, the experience confirmed my initial thoughts but I think a bit more personalized guidance could have helped address smaller issues I faced. That’s the one thing I found missing when comparing the real experience against my anticipation.