4 out of 54 of 5Verified customerSupport and communication
Met expectations but support response times varied
Before committing to the software and training, my expectation was that the support would respond quickly and solve issues efficiently. While their telephonic support did answer my queries thoroughly, the response times at some points were slower than I’d anticipated, making me adjust my workflow in the meantime. However, the clarity of communication and how updates were explained matched what I had hoped for, helping reduce confusion. The invoicing and payment processes were smooth and transparent, which I appreciated. Overall, the outcome was positive but with some small delays that I think could be improved to better meet initial expectations.