3 out of 53 of 5Unverified experienceSupport and communication
Meh, hours support wasn’t the best fit
So, I had a mixed experience with the support and communication at WFHI. When I contacted them during my usual working hours, they were fairly helpful with the database and dialer tool queries. But outside those pockets of time, the support wasn’t very responsive — which was troublesome since my schedule is quite irregular. The team did a solid job during the window they covered, but I wish there was more overlap with the hours I actually work. It meant sometimes waiting a bit longer or figuring things out myself, which was frustrating at times. All in all, I felt the support worked well when it did but lacked the flexibility to meet my own hours fully, so it was a bit hit and miss from my side.