Meeting expectations took more effort than I thought
Before trying WFHI’s software, I expected a pretty straightforward setup matching their sales explanations. While the overall product did mostly align with the features they outlined, it took longer than I thought to properly organize my database and get the calling tools fine-tuned for my needs. The onboarding and training were helpful but required a decent amount of back-and-forth to fully understand certain functions like the dialer’s behavior in different call scenarios. That said, the software’s automatic updates worked well and didn’t disrupt my workflow, which was a relief. I found that the invoicing and payment process matched what was promised, being clear and methodical. The experience required some patience and effort to get things running smoothly, but ultimately it did line up with what I expected, just slower than I anticipated.