Mediocre support steps, no clear order
My verdict is that the support and communication flow when I needed assistance was not very coherent. The steps suggested by the support team didn't follow a sensible, logical order which led to some confusion on my end. At times, I was asked to complete procedures that felt premature given the stage I was at with the software. While I appreciate that they tried to be helpful, the guidance often felt like a series of isolated instructions rather than a clear, continuous sequence. On a positive note, I did find that the telephonic support was polite and attentive, which helped somewhat when I got stuck. Still, I think the overall experience could improve if support would organize the steps better from first contact to resolution. It would reduce back-and-forth and save time. I trust this is something they might focus on developing further, as the tools themselves are fine but the communication around troubleshooting needs refinement.