Mediocre ongoing support despite decent setup
While the initial setup of the software was fairly straightforward and the onboarding process was neatly organized, I found the ongoing support to be somewhat lacking. It was clear upfront that the training sessions were a one-time affair, and although that was fine, I had hoped for more continuous assistance as I adapted to using the calling tools and managing the database. The telephonic support was somewhat helpful initially, but it seemed mostly designed for setup issues rather than ongoing guidance. Payment and invoicing were easy and transparent, which was a positive aspect. However, the lack of regular follow-up or proactive check-ins made it difficult to resolve subsequent questions or optimize my workflow with the software. This meant I had to figure out certain features on my own over time, which was frustrating. Overall, the setup phase was good, but the level of continuing support didn’t meet my expectations after the initial phase. So my overall experience is somewhat mixed but tends to lean towards disappointment in terms of ongoing communication and support availability.