Mate, the way they explained support was all over the place
So, I was kinda hoping WFHI’s support would be straightforward, but honestly, it felt like a bit of a mess. At first, they explained the onboarding and payment queries okay enough, but when I had questions about the dialer and database features, their responses got pretty confusing. I remember messaging them about why some calls didn’t log correctly and the answer I got back was all over the place. It sounded like they were using jargon I didn’t understand, and it really didn’t help me fix the issue. I get it, sometimes tech stuff is complicated, but I just wanted clear steps instead of vague replies. The sign-up and invoicing process was alright, I’ll give them that, though even that had some unclear moments about when exactly payments were due. Overall, when I chatted with support over the phone, it felt like they knew what they were saying but didn’t quite explain it so I could get it easily. To put it simply, I think they need to make their communication less complicated so it’s easier for folks like me to get sorted quickly.