Matching working hours took some effort
I signed up with the hope that the software would fit into the hours I usually work during the day. The sign-up process was straightforward, and invoicing came without issues. However, syncing the dialer and calling software to only operate in my preferred time slots required some tinkering. Some features automatically update, which is good, but occasionally, that meant settings changed overnight. I tried to adjust the database features to suit my workflow, but a few tools didn’t seem to align smoothly with my actual working pattern initially. Training materials were fine, but I found that I had to spend extra time figuring out how to schedule calls and manage contacts beyond what was provided. Telephonic support was available and helpful to some extent, but it felt like connecting with them took a bit longer than I hoped. Overall, the software does the job, but it wasn’t perfect out of the box, and getting it to fit my hours exactly took patient adjustments over several days and calls to support.