Matching work hours took a lot of effort
I was really hoping the support and communication would align well with my actual working hours, but it was quite frustrating. Despite trying multiple times to reach telephonic support during my preferred hours, I often found the lines busy or calls unanswered. The onboarding flow was rushed and didn’t match when I could realistically spend time on it, which left me confused about several features. The dialer and calling tools were complicated to use during odd hours when real-time help was not available. Even the invoicing system, while generally straightforward, didn’t provide much room for flexible timings or assistance when I had billing questions. Overall, it felt like the product did not fully accommodate my schedule, and it took a constant effort on my part to work around these limitations. I really wished the support availability fit more closely with my work pattern, as it made using the software harder than expected.