Matched well but with a small hiccup
Honestly, I started with certain expectations as I was told about the capabilities of the software and the training setup. Most of those matched well once I got through the onboarding and started using the dialer and database features. The automatic updates worked smoothly and the telephonic support was generally responsive. However, I found the initial signup and invoicing a touch confusing compared to what I anticipated; I had to spend extra time figuring out some payment details. The training was helpful but surely could have been more concise to get quicker to the point. It delivered on its promise in terms of tools but the overall user experience felt stretched at times. So while the software itself and the calling tools are good, the process around it needs tightening. If someone’s prepared for a bit of back-and-forth at the start, this would probably suit well. I’m still happy with it but not enthusiastically recommending it without that small reservation.