Matched some expectations, others not quite — would I try again?
Before starting, I expected the support communications to be very responsive and to guide me clearly through all the phases of setup and ongoing software use. Initially, when I signed up and started using the tools, the welcome and training were close to what I hoped for; the instructions made the first few days manageable. The billing was clear from the start, and that met my expectations as well. However, once I got deeper into regular use, the telephonic support sometimes took longer to respond than I anticipated, and some answers were not as thorough or as rapid as I would have liked. The automatic updates were smooth and didn’t cause problems, so those met my expectations fully. There was also a minor mismatch regarding the level of priority assistance—I thought it would be more immediate. Given these ups and downs, would I do it again? I think I might, because overall the product worked as needed and training was useful, but I would enter with more realistic expectations about support. The billing and sign-up were straightforward, but communications beyond that phase didn’t always align with what I’d assumed beforehand. So, trying it again could be worthwhile if you’re comfortable handling some of these quirks and delays.