Matched expectations mostly, with a small gap in training scope
Before I began the training and onboarding, I had a clear expectation that the sessions would be highly detailed and cover everything I needed to know about the software's calling tools and database features. In practice, the training was warm and approachable but slightly less comprehensive than I had hoped; some topics were touched on lightly while others needed more depth. The onboarding flow itself was well-organized and matched what I’d read beforehand, making sign-up and initial setup relatively simple. The automatic updates arrived on schedule, which helped maintain confidence in the tool’s evolving capabilities. Telephonic support was accessible though occasionally a little slow, but overall it helped me feel prepared. While the training didn’t fully match the scope I imagined, it was sufficient to get started effectively and I would consider it a positive experience with minor room for improvement.