Matched expectations fairly but not without issues
The product and training generally met my expectations, though not perfectly. Initially, the onboarding was quite streamlined, and I appreciated the regular automatic updates which kept the software performance reliable. The calling tools functioned well on the majority of days, which was reassuring for my workflow. However, the database feature did not fully match my anticipated flexibility, resulting in some manual adjustments every week. Additionally, while the invoicing and payments system was straightforward overall, the sign-up phase was less transparent than I hoped, causing minor delays in getting started. Telephonic support was responsive, though occasionally their solutions seemed generic rather than tailored to my needs. In summary, while I am satisfied with the service, there are noticeable areas where it falls short of the initial expectations that I had based on the descriptions and training content provided. Future use would depend on improvements in those aspects.