Managed to get through training with some self-study
I completed the onboarding and training without too much trouble, but I did have to figure out some parts on my own. The tutorials provided a basic outline of how to use the calling tools and the database, but I found myself experimenting with certain features after initial lessons. Some aspects, like syncing the dialer with the updated contact list, were not entirely clear from the training, so I spent additional time troubleshooting. On the other hand, the training did prepare me with the general workflow and interfaces. Automatic updates were helpful once I got past the initial learning curve, reducing manual maintenance. Overall, the end result is that I can work with the software effectively, though I needed to supplement the formal sessions with extra effort to fill gaps and get everything running smoothly.